Privacy Policy
Effective: January 1, 2026 Last Updated: January 1, 2026 SlideQuests
Data Controller
The data controller responsible for processing your personal data on slide-quests.com and the CYT Confluence Pro platform is Slide Quests ("we", "us", "our").
We take the protection of your personal data seriously and process it in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and all applicable privacy laws.
If you have any questions about how we handle your data, you can reach us at any time using the contact details provided at the end of this policy.
Data We Collect
We collect only the data necessary to provide our services and fulfill your orders. This includes:
Information you provide directly:
- Contact details: Name, email address, billing address
- Account information: Login credentials for download access
- Support communications: Any messages you send to our team
Information collected automatically:
- Device data: IP address, browser type, operating system
- Usage data: Pages visited, time spent on site, referral source
- Transaction data: Order history, purchase timestamps, product details
How We Use Data
We use your personal data exclusively for the following purposes, based on the legal grounds outlined in Article 6 GDPR:
- Order fulfillment: To process your purchase and deliver your CYT Confluence Pro license
- Customer support: To respond to your inquiries and provide technical assistance
- Service improvement: To analyze usage patterns and enhance the user experience
- Legal compliance: To meet tax, accounting, and regulatory obligations
- Security: To detect and prevent fraud or unauthorized access
We never sell, rent, or trade your personal data to third parties for marketing purposes.
Payment Processing
All transactions are processed through Shopify Payments and other certified payment gateways (such as Stripe and PayPal). These providers are PCI-DSS compliant and handle your payment information securely.
When you make a purchase, your payment details are encrypted via 256-bit SSL and transmitted directly to the payment processor. We do not store your full credit card numbers or bank details on our servers.
For more information on how Shopify handles your data, please review their Privacy Policy.
Cookies & Analytics
Our website uses cookies to ensure basic functionality and improve your experience. These include:
- Essential cookies: Required for shopping cart, checkout, and secure login sessions
- Preference cookies: Remember your settings such as language and display options
- Analytics cookies: Help us understand how visitors interact with our site (anonymized)
You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may prevent certain features of our website from working properly.
We do not use invasive cross-site tracking. Any analytics data we collect is aggregated and anonymized.
Your GDPR Rights
Under the GDPR, you have extensive rights regarding your personal data. You may exercise any of the following at any time by contacting us:
- Right of access (Art. 15): Request a copy of the personal data we hold about you
- Right to rectification (Art. 16): Correct inaccurate or incomplete data
- Right to erasure (Art. 17): Request deletion of your data ("right to be forgotten")
- Right to restriction (Art. 18): Limit how we process your data
- Right to data portability (Art. 20): Receive your data in a machine-readable format
- Right to object (Art. 21): Object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: Revoke consent at any time where processing is based on consent
You also have the right to lodge a complaint with a supervisory authority (e.g., your local data protection agency) if you believe your rights have been violated.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law.
- Order records: Retained for up to 10 years for tax and accounting compliance
- Support communications: Retained for up to 3 years for service continuity
- Analytics data: Automatically anonymized or deleted after 26 months
When data is no longer needed, it is securely deleted or anonymized so that it can no longer be linked to you.
Third-Party Services
To operate our business, we work with a limited number of trusted third-party service providers. These partners are contractually obligated to protect your data and use it only for the specified purposes:
- Shopify Inc. — E-commerce platform and order management
- Payment processors — Secure transaction handling (Stripe, PayPal)
- Email service providers — Transactional emails and order confirmations
- Analytics tools — Anonymized website performance tracking
Each partner has been vetted for GDPR compliance and maintains appropriate technical and organizational security measures.
International Transfers
Some of our service providers, including Shopify, operate globally and may transfer your data to countries outside the European Economic Area (EEA), such as the United States or Canada.
When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- EU Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Certified frameworks such as the EU-U.S. Data Privacy Framework
You may request a copy of the safeguards in place by contacting us.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete any such data from our systems.
Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your information, please reach out to us:
- Website: slide-quests.com
- Email: support@slide-quests.com
We aim to respond to all legitimate requests within 30 days, in accordance with GDPR requirements. In exceptional cases where we need more time, we will notify you and explain the reason for the delay.